If you do not subscribe to Mediately PRO, you can continue to use the free version of the app.

Can I use the Mediately app for free? 

You can upgrade to the PRO version of the Mediately app by clicking on the Mediately PRO ad on the homepage or in the top right corner of the app on the "⚙️" icon. You can also open the "Interactions" tab in the toolbar and click on "Try it for free". You can choose between monthly and annual subscription and proceed to the payment step. Subscription payment is processed via Google Play or the App Store.If you are interested in purchasing Mediately PRO as a business, we have an option to purchase licences with  “Mediately PRO for companies” offer. In this case, we will send you an invoice for the desired number of licences. You can submit your enquiry at the following link: <a href="https://info.mediately.co/en/business-pro">https://info.mediately.co/en/business-pro</a>

How can I pay for Mediately PRO subscription?

Drug information in our app is automatically updated once a month, while update of the app that introduces new features happens twice per month and is not automatic by default. You have the option to turn on automatic app updates in the Google Play/App Store settings to make sure you are always up-to-date). To enable automatic updates on iOS devices open settings on your phone, find and choose App Store and turn on “App Updates”. To enable automatic updates on android devices open Google Play Store, tap on User icon and choose “Settings”. Tap on “Network preferences” and choose “Auto-update apps”.

Is the app updated regularly?

Unfortunately, we cannot help you with this. Our app only contains information about medicines. We do not offer any healthcare services or sell pharmaceutical products. Please consult your personal doctor or pharmacist.

Can I order/purchase medicines through Mediately? 

The free version of the Mediately app includes drug search, clinical data (SmPC), packaging and pricing details, parallels, ATC codes, clinical tools, ICD-10, and in some countries, educational courses.Upgrading to the PRO version additionally gives you access to the Interaction Checker &amp; Resolver, drugs’ restrictions of use, dosing chapter shortcuts, access to drug information without internet connection and exclusive Mediately membership which includes priority support for its users.

What features are available in the app?

Currently, Mediately apps are available in Bulgaria, Croatia, Czech Republic, France, Germany, Greece, Hungary, Italy, Poland, Romania, Spain, Slovakia, Slovenia and Serbia.

In which countries are Mediately apps available?

Yes, we are planning to expand our presence in Europe. Follow us on <a href="https://www.linkedin.com/company/3064712/admin/dashboard/">LinkedIn</a> to be the first to know!

Will Mediately app be available in other EU countries?

We only use reliable sources of information on medicines in each country. You can check them in Mediately by clicking on the "⚙️" icon in the right top corner of the screen and then selecting “Sources”.

How do you ensure that the information in the app is reliable?

Adding information on veterinary medicines is not a priority for us at the moment, as we are currently focusing only on human medicine. However, we are aware that this information would also be useful and we are working towards including it at some point in the future.

Do you intend to include veterinary medicinal products in the database?

If you find missing or invalid information, please contact us at support@mediately.com. We read every email.

I can't find the drug in the drug database/the drug information is wrong.

You can add a medicine to the favorites  list by searching for the drug in the "Drugs" tab, opening it from the results list and then clicking on the star in the top right corner. There are two ways to access the favorites list - click on the search bar or click on the star in the top right corner of the "Drugs" tab.

Can I create a list of favorite medicines?

Suggestions for new tools are always welcome. You can send them to support@mediately.com at any time. We read every e-mail.

I can’t find a tool in the app that I use a lot. 

Mediately PRO offers you all the existing features in the Mediately app and more. In addition to the free features, you can check drug interactions with suggestions for resolving them, check drugs’ restrictions of use, navigate faster through the dosing chapter with shortcuts, you can search for the drugs and access their information without an internet connection and get an exclusive Mediately membership that includes priority support for its users.

What is included in Mediately PRO?

In PRO you can search for drugs, access their information and use ICD-10 offline. Other parts of the application, such as the Interaction checker &amp; Resolver and some tools require internet connection. Exceptions are also links to SmPC PDFs and PILs, as they would take up too much space on the device, and updates to the app.

Does Mediately PRO work without an internet connection?

<h3>Mediately PRO features</h3>

<h4>Interactions checker and resolver</h4>

The Mediately Interaction checker is based on the Medbase database (INXBASE), which contains information on relevant pharmacokinetic interactions that are supported by scientific literature and clinical studies listed in EMA and/or FDA approved Summary of Product Characteristics (SPCs). Clinically relevant pharmacokinetic interactions that can be predicted (e.g. based on known metabolic pathways) have been extrapolated from the available evidence. The database also contains documented severe pharmacodynamic interactions, unless they are evident from the main pharmacological action of the substance, such as for agonists/antagonists of the same receptor or a combination of two or more sedatives or a combination of antihypertensives, etc.

On what data is information on drug interactions based on?

“No interactions found” means that no pharmacokinetic and severe pharmacodynamic interactions between the selected drugs were found in the Medbase database. This is generally due to a lack of direct or sufficiently plausible indirect evidence for the existence of clinically relevant drug interactions between those drugs.

What does it mean when an Interaction Checker & Resolver does not find any interactions?

Medbase, our specialized drug interaction data provider, focuses on providing clinically relevant drug interaction data. They use a strict approach to the evidence base supporting the drug interactions included in the database. This means that some theoretical drug interactions of questionable clinical relevance, founded on insufficient evidence, are not included. If you believe a clinically relevant drug interaction is missing, please contact us at <a href="mailto:support@mediately.com">support@mediately.com</a>.

Why am I not seeing a drug interaction that is listed in another source?

In Interaction Checker &amp; Resolver alternative drugs are displayed based on the same ATC group as the drug that needs to be replaced. Alternatively you can also search manually for any drug you think could be a good potential replacement for the problematic drug. For every potential replacement drug (via ATC or manually added) Mediately displays interactions with an entire list of drugs that you added to Interaction Checker, taking into account the entire patient’s therapy.

How (based on what) does Mediately find alternatives for the drugs?

Replacing drugs which are combinations of multiple ingredients is currently not supported in the Interaction Checker &amp; Resolver.

Can I resolve interactions for drugs that contain combinations of active ingredients? 

You can check for drug interactions in several ways:<ul><li style="font-weight: 400;" aria-level="1">by searching for and adding medications in the Interactions tab</li><li style="font-weight: 400;" aria-level="1">by importing an image or taking a photo of the patient’s medication list or several drug packagings (find the camera icon in the drug search field)</li><li style="font-weight: 400;" aria-level="1">in the drug details, where potential interactions are listed.</li></ul>

How can I check for drug interactions?

By capturing a photo, you can check the safety of the patient’s entire therapy in a single step. Recognized medications or active substances are automatically entered into the interaction checker and resolver, which then displays potential drug interactions along with suggestions for safe alternatives. Additionally, you gain quicker access to detailed information about the identified medications – dosage, indications, usage restrictions, clinical data and pharmacological properties (SmPC), packaging, pricing information, parallels, and ATC codes.

What does capturing a photo of the patient’s medication list or drug packaging enable me to do?

<h3>Mediately PRO subscription</h3>

You can choose between monthly and annual subscriptions in the app, and we also offer the option to purchase licences for companies. You can make an enquiry at the following link: <a href="https://info.mediately.co/en/business-pro">https://info.mediately.co/en/business-pro</a>

What subscription options are available?

Yes, we offer a 7-day free trial period during which you can explore the PRO features.

Can I try out the Mediately PRO features before I decide to buy?

No, once you are subscribed to Mediately PRO, you can use it on multiple devices and operating systems. If you subscribe to one operating system, you will be able to use the app on both iOS and Android. However, please note that you can only manage your subscription on the device you subscribed to Mediately PRO with. In case the PRO features do not work on your other device, we advise you to click on any Mediately PRO advert, which will open the payment wall. Scroll to the end and click "Renew subscription" or "Restore".

Do I have to pay twice for the same app if I want to use it on two devices or operating systems?

Yes, you can cancel your subscription at any time, but you must cancel the day before the end of your current subscription or free trial period. Otherwise, you will have to pay the full price of the monthly or annual subscription.

Can I cancel my Mediately PRO subscription at any time?

To cancel your subscription, you need to follow the appropriate procedure depending on the operating system of your device. iOS users can cancel their subscription via the App Store and Android users can cancel their subscription via the Google Play Store.<ul><li style="font-weight: 400;" aria-level="1"><a href="https://support.google.com/googleplay/answer/7018481?hl=en&amp;co=GENIE.Platform%3DAndroid">Google Play</a></li><li style="font-weight: 400;" aria-level="1"><a href="https://support.apple.com/en-euro/118428">App Store</a></li></ul>

How can I cancel my subscription?

Yes, iOS users can request a refund via the App Store and Android users can request a refund via Google Play.<ul><li style="font-weight: 400;" aria-level="1"><a href="https://support.google.com/googleplay/workflow/9813244?hl=en">Google Play</a></li><li style="font-weight: 400;" aria-level="1"><a href="https://support.apple.com/en-euro/118223">App Store</a></li></ul>

 Can I ask for a refund?

You will lose access when your current subscription expires. Until then, all PRO features will still be available even if you cancel your subscription before the last day of validity or if your payment is not made. After that, you can continue to use the free features in the Mediately app or renew your subscription at any time.

Will I lose access to Mediately PRO if I cancel my subscription or if my payment is not made?

<h3>Mediately PRO for companies</h3>

By signing up for the offer, you purchase the desired number of Mediately PRO licences. After signing the contract, we invoice you and provide you with a QR code, through which the end user activates the PRO version himself. Users can access PRO features until the expiry of the time specified in the contract. At the end of the contract, the licences must be renewed.

What does Mediately PRO for companies offer me?

If you are interested in purchasing Mediately PRO for companies licences, please first send an enquiry at the following link:<a href="https://info.mediately.co/en/business-pro">https://info.mediately.co/en/business-pro</a> . After signing the contract, we will invoice your company.  One month before the expiry of the subscription we will send you a reminder so you could renew the licences.

How can I get an offer?

<h3>Creating a user account</h3>

After downloading the Mediately app on mobile, you will immediately be presented with a registration window. Fill in the registration form and follow the instructions. You can also register on the Mediately website by going to <a href="https://mediately.com">https://mediately.com</a>  and clicking on the register button in the top right corner of the page and filling in the registration form. You can also register with a Google or Apple account.

How can I register?

Please make sure you log in with a valid email address (you will receive an email to confirm your registration). Passwords require a minimum of six characters.

What are the username and password requirements?

The Mediately app includes content (dosage calculators etc.) that is intended only for professionals, i.e. those authorised to prescribe and dispense medicines. This content is not visible to the user until the user has been confirmed as a member of the professional public. Verifications are assisted by registration and user details. At the same time, the content of the application is adapted to your profile by means of the registration and the data entered (specialization).

Why do I need to register?

By selecting your specialty, we can show you content that is more relevant to you. The app will prioritise news and clinical tools that are more relevant to you.

Why should I specify my specialty when I register?

If you can't find your specialty, please contact us at support@mediately.com.

I can't find my speciality in the list of specialities.

You can change your specialty by clicking on "⚙️" icon in the right top corner of the app, then click on your name under "User Account" and then  "Edit" in the top right corner.

How do I change my specialty in my profile?

1) Click on "Sign in" on the home page.2) In the next step, click on "Forgot password".3) In the new box that appears, enter your e-mail address and click "Send email with instructions".4) You will receive an e-mail to the e-mail address you entered to reset your password.*Please note that Mediately emails can sometimes end up in the spam folder "Spam", so please check there as well.

I forgot my password. What should I do?

1) On the home page, click on the profile icon in the top right corner,2) click on "User Account",3) click on "Change password". 4) A new window will open in which you can enter your current and new password. After entering both, click "Change password".

How can I change my password on the website?

1) On the home page, click on the "⚙️" icon in the top right corner, 2) click on your username,3) click on "Change password". 4) A new window will open in which you can enter your current and new password. After entering both, click "Change Password".

How can I change my password in the mobile app?

<h3>Account deletion</h3>

1) Log in to the Mediately app.2) Click on your profile in the top right corner of the screen.3) Select "User Account".4) Click on "Delete account".

How can I delete my account on the website?

1) Open the Mediately app.2) Click on "⚙️" icon in the top right corner of the screen.3) Click on "User Account".4) Scroll to the bottom and click on "Delete account".

How can I delete my account in the mobile app?

<h2>Technical questions</h2>

a. Android: Android 9.0 and aboveb. iOS: iOS 16.0 and laterc. Huawei: Huawei with AppGalery.

Which smartphones are supported?

Yes, you can download the Mediately app on Huawei devices if they have the Huawei AppStore app installed, but only the basic version of the app is available, without PRO features.

Is the Mediately app available on Huawei devices?

In the mobile app, you can find information about the app version at the bottom of the page in the settings (click on the "⚙️" icon in the top right corner of the homepage), and in the web app, at the bottom of the homepage.

Which version of the app am I using?

We use the following principles and technologies to ensure security and privacy - secure communication with servers via HTTPS/SSL, encrypted passwords, limited and controlled access to personal data and more.

Is the app safe? 

<h2>Other questions</h2>

Unfortunately no. Our app only contains information about medicines and clinical tools. We do not offer any medical services or advice. Please consult your personal doctor or pharmacist in that matter.

Can I get medical advice in Mediately?

Consult your doctor or pharmacist. You can also contact the manufacturer of the medicine or the national medicines agency. We are a software development company and unfortunately we cannot help you with medical advice.

I want to share my experience with a medicine or a side effect of a medicine. 

<h2>Do you have a new feature suggestion for us??</h2>

We are always keen on hearing feedback from our user base. You can email us any time at <a href="mailto:support@mediately.com" data-type="mailto">support@mediately.com</a> to suggest improvements. We read every email.

Frequently Asked Questions

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